If for any reason you are not completely satisfied with your purchase we will give you a 30 day money-back guarantee from the time you receive the goods. Please email us at info@frankielou.com within that time if you are not satisfied with your purchase so that we can resolve any issues. Please note that a change of mind will not be viewed as a legitimate reason for a refund.

We recommend that you return the product via Registered Post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore we advise you insure your parcel. Frankie Lou Pty Ltd will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Note! If you’re returning an item that was part of a discounted bundle, you will not receive the full price of that individual item. Instead, the refund amount will be adjusted accordingly.